Booking & Scheduling

Appointments are confirmed once we finalize the service type, date/time, and location.

Arrival times may vary slightly due to traffic and previous job timing (we’ll communicate if delays happen).

Estimates & Pricing

Quotes are based on the details provided (size, condition, service type, add-ons).

If the space condition is significantly different than described, pricing may change before work begins.

Payment Policy

Full payment is due on the day of service, unless otherwise agreed.

We accept common payment methods (add your preferred options here: e-transfer, cash, etc.).

Deposit Policy (50% Booking Security)

A 50% deposit is required to secure and confirm your appointment. Your booking is not confirmed until the deposit is received. Deposit is applied toward your total service cost.

Cancellations & Rescheduling

We ask for at least 48 hours notice for cancellations or rescheduling.

Late cancellations may be subject to a fee due to reserved time.

Pets Policy

For the safety of our team and your pet, no pets should be loose during service.

Pets must be caged, secured, or kept in a separate room while we work.

Access to the Property

If you’re not home, please provide clear entry instructions (lockbox, concierge, code, etc.).

We are not responsible for delays caused by denied access, incorrect entry details, or missing keys.

Supplies & Equipment

We provide standard cleaning supplies and equipment.

If you have special surfaces/materials and want specific products used, please let us know.

Service Standards & Satisfaction

We aim to deliver a professional, detailed service every time.

If you’re not satisfied, contact us within 24 hours and we’ll do our best to make it right.

Safety & Conditions

For the safety of our team and clients, we may refuse service for:

Unsafe environments or aggressive animals

Hazardous materials or biohazards

Severe clutter that prevents safe movement (decluttering service may be required first)

Items We Don’t Handle

Unless agreed beforehand, we do not handle:

Mold remediation

Pest infestations

Biohazard cleanup

Heavy lifting requiring special equipment

Damages & Breakables

Please secure fragile or high-value items before service.

If any accidental damage occurs, report it within 24 hours so we can address it properly.

Privacy Policy

Your information is used only for booking, communication, and service updates.

We do not sell or share customer information.

Policies for Additional Services (Optional)

Reminders: you mentioned these service categories, so here are quick policies you can include if needed.

Grocery Delivery Policy

Orders must be confirmed before shopping begins.

Substitutions will be made only with your approval (or based on your preferences).

Receipt totals may vary depending on availability and store pricing.

Party Rentals (Setup / Take Down) Policy

Setup location must be clear, accessible, and safe.

Customer is responsible for supervision during the event.

Damage or missing rental items may result in additional charges.

Snow Removal Policy

Service depends on weather timing and route schedules.

Vehicles should be moved when possible for full clearing access.

Heavy storms may affect arrival windows.

Pool Cleaning Policy

Pool area must be accessible at time of service.

Results depend on weather conditions, pool condition, and chemical balance.

Major equipment issues may require a specialist referral.